Operations Associate

Responsibilities:

● Client Onboarding & Implementation

○ Manage the initial onboarding process for new clients.

○ Assist, gather, and prepare client data for software setup and configuration.

○ Assist clients with initial system setup and customization.

● Training & Client Enablement

○ Conduct group and one-on-one training sessions via Google Meet.

○ Develop onboarding materials, including checklists and walkthroughs.

○ Ensure clients complete key onboarding milestones and understand core

features.

● Customer Success & Support Transition

○ Monitor client progress and proactively address challenges.

○ Ensure a smooth handover to the Technical Support Team post-onboarding.

○ Identify common onboarding pain points and suggest improvements.

● Technical Support & Issue Resolution

○ Handle client queries via WhatsApp, email, and Google Meet.

○ Troubleshoot technical issues and escalate complex problems to the

development team.

○ Track and improve response times and customer satisfaction.

Requirements:

● Strong English verbal and written communication skills.

● Patience and a customer-centric attitude

● Basic IT skills, including proficiency with MS Office, exposure to popular meeting

tools, and CRM systems.

● Ability to travel for client support when necessary.

● Previous experience in customer support or a related field is a plus

Benefits:

● Competitive salary and benefits package.

● Comprehensive training and development programs.

● A supportive and collaborative work environment.

● Opportunities for career growth within the company.