ServiceNow ITSM Developer

We are seeking a skilled ServiceNow ITSM Developer to join our team in Karnataka. The ideal candidate will have a strong background in ServiceNow ITSM, ITIL practices, and experience in the pharma domain. As a ServiceNow ITSM Developer, you will be responsible for designing, implementing, and maintaining IT service management solutions that enhance operational efficiency and improve service delivery.

Key Responsibilities:

• Develop and configure ServiceNow ITSM applications and modules, including incident management, problem management, and change management.
• Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
• Ensure the effective integration of ServiceNow with other systems and applications.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues as they arise.
• Stay updated with the latest ServiceNow features and best practices to continuously improve the platform's functionality.
• Participate in the development of training materials and conduct training sessions for end-users.

Required Skills:

• Proficiency in ServiceNow ITSM and ITIL methodologies.
• Strong understanding of incident management, problem management, and change management processes.
• Experience working in the pharma domain is highly desirable.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with various stakeholders.

If you are passionate about IT service management and have the required skills and experience, we encourage you to apply for this exciting opportunity.