Customer Service/Customer Support - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Own customer issues from first contact to final resolution across chat, phone, and email.

2. Investigate problems thoroughly and identify the root cause - not just the visible issue.

3. Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.

4. Surface recurring issues and help improve products, processes, and operations.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 1st Oct'26 and 5th Nov'26are available for duration of 6 monthshave relevant skills and interestsStipend:INR₹ 28,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Informal dress code, Free snacks & beveragesSkills required:English Proficiency (Spoken), English Proficiency (Written) and Hindi Proficiency (Spoken)Other Requirements:1. Fluent in English and Hindi; any other regional language is a plus.2. Strong problem-solving skills and the determination to see issues through.3. Comfortable using technology and learning new tools.4. Experience handling high-pressure situations is preferred but not mandatory.About Company:Plazza specializes in delivering medicines and healthcare products to your doorstep within minutes. Our offerings include a wide range of products such as over-the-counter (OTC) items, prescription medicines, generics, healthcare essentials, personal care items, baby care products, nutraceuticals, Ayurvedic products, and healthy snacks. We are committed to providing quick and reliable services, ensuring your wellness needs are met swiftly and efficiently.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Own customer issues from first contact to final resolution across chat, phone, and email.

2. Investigate problems thoroughly and identify the root cause - not just the visible issue.

3. Collaborate directly with store teams, pharmacists, riders, tech, and leadership to resolve customer concerns.

4. Surface recurring issues and help improve products, processes, and operations.