Crm Executive Delhi Sarita Vihar Female Delhi (India)

Job Description:

Key Responsibilities

Customer Relationship Management

Serve as the primary point of contact for customers, addressing inquiries and concerns.

Maintain long-term relationships with clients and ensure high customer satisfaction.

Follow up on orders, payments, and after-sales support.

CRM & Data Management

Maintain and update the CRM system with accurate customer data, order history, and follow-ups.

Track sales leads, customer interactions, and feedback to improve sales strategies.

Generate customer reports and insights for the sales team and management.

Order Processing & Coordination

Assist in processing customer orders, ensuring smooth coordination with internal teams (sales, accounts, and logistics).

Keep customers updated on order status, dispatch, and delivery timelines.

Resolve order-related issues promptly to maintain customer satisfaction.

Sales Support & Communication

Work closely with the Senior Sales Executive and Sales Executives to ensure timely responses to customer needs.

Coordinate with the sales team to execute promotional campaigns, offers, and follow-ups.

Assist in preparing quotations, invoices, and sales documents as required.

Customer Retention & Loyalty

Identify opportunities for upselling and cross-selling to existing customers.

Monitor and address customer complaints, ensuring a high retention rate.

Conduct periodic follow-ups with customers to ensure continued engagement with the brand.

Skills

Solid customer handling and communication skills

Proficiency in CRM software (Salesforce, Zoho, or equivalent)

Positive knowledge of MS Excel & reporting tools

Detail-oriented with strong follow-up skills

Ability to multitask and coordinate with different teams

Compensation & Benefits

Market-competitive salary based on experience

Performance-based incentives

Growth opportunities opportunities within the company .