Client Success Manager (Remote)

Who you are ?SERP Forge is looking for a proactive and client-focused Client Success Manager to help our clients achieve their SEO and link-building goals while building long-term relationships that drive retention and growth.As a Client Success Manager, you'll serve as the primary point of contact for clients after they become customers. You'll work closely with our SEO, outreach, content, and sales teams to ensure smooth onboarding, exceptional communication, successful campaign execution, and outstanding client experiences.This role is ideal for someone who enjoys building relationships, solving problems, managing projects, and helping clients get maximum value from the services they purchase.What You'll DoOnboard new clients and understand their goals, requirements, and expectationsServe as the primary point of contact for assigned accountsBuild strong relationships with clients and key stakeholdersCoordinate with internal teams to ensure successful campaign deliveryProvide regular updates, reports, and progress communicationManage feedback, approvals, revisions, and client requestsMonitor account health and identify potential risks proactivelyImprove retention through excellent communication and serviceIdentify upsell and cross-sell opportunities where appropriateMaintain accurate client records and activity history in PipedriveWhat We're Looking ForExcellent written and spoken EnglishStrong relationship-building and communication skillsStrong organizational and project management abilitiesAbility to manage multiple client accounts simultaneouslyProblem-solving mindsetHigh attention to detailProfessional and confident client-facing communicationAbility to handle difficult conversations diplomaticallyPreferred Experience3+ years of Client Success, Account Management, Customer Success, or Account Management experienceExperience working in an SEO, digital marketing, SaaS, or agency environmentExperience managing international clientsExperience using CRM platforms such as Pipedrive, HubSpot, Salesforce, or Zoho CRMExperience working with remote teamsBonus Points If You UnderstandSEOLink BuildingDigital MarketingSaaS BusinessesAgency OperationsClient Retention StrategiesCustomer Success ProcessesTools You'll UsePipedriveSlackGoogle MeetGoogle WorkspaceService Provider ProWhat Success Looks LikeWithin your first few months, you'll be expected to:Manage client communications confidentlySuccessfully onboard clients independentlyMaintain accurate CRM recordsCoordinate effectively with internal teamsBuild strong client relationshipsIdentify opportunities to improve retention and account growthWhy Join SERP Forge?Fully remote roleWork with international SaaS companies, agencies, and brandsDirect impact on client retention and business growthOpportunity to help shape our client success processesCollaborative and growth-focused environmentLong-term career progression opportunitiesHow to Apply:Please send:Your resumeA short introduction about yourselfDetails of your client-facing experienceAny experience with SEO, digital marketing, SaaS, or agency servicesShortlisted candidates may be asked to complete a client communication assessment or account management exercise.If you're passionate about building client relationships, delivering exceptional customer experiences, and helping clients succeed, we'd love to hear from you.