Arcade Associate

Job highlights

• PF, ESI (ESIC)Job DescriptionWe are looking for a customer-focused, energetic, and responsible OperationsAssociate to support the smooth day-to-day operations of the gaming zone. The rolewill involve customer service, game assistance, safety, cleanliness, equipmentmonitoring, and coordination with the operations team to ensure a safe and enjoyableexperience for all guests.Key Responsibilities
• Welcome and greet customers in a friendly, professional, and courteous manner.
• Provide excellent customer service and ensure a positive experience for allguests.
• Assist customers in understanding and playing arcade games and other gamesavailable in the gaming zone.
• Explain game rules, features, pricing, offers, and other relevant information tocustomers.
• Guide customers on the proper and safe use of gaming machines andequipment.
• Address customer queries and provide timely assistance whenever required.
• Monitor the gaming area and ensure that all machines and equipment arefunctioning properly

We are looking for a customer-focused, energetic, and responsible Operations Associate to support the smooth day-to-day operations of the gaming zone. The role will involve customer service, game assistance, safety, cleanliness, equipment monitoring, and coordination with the operations team to ensure a safe and enjoyable experience for all guests. Key Responsibilities • Welcome and greet customers in a friendly, professional, and courteous manner. • Provide excellent customer service and ensure a positive experience for all guests. • Assist customers in understanding and playing arcade games and other games available in the gaming zone. • Explain game rules, features, pricing, offers, and other relevant information to customers. • Guide customers on the proper and safe use of gaming machines and equipment. • Address customer queries and provide timely assistance whenever required. • Monitor the gaming area and ensure that all machines and equipment are functioning properly. • Report technical issues, machine breakdowns, damages, or safety concerns to the concerned supervisor/manager. • Maintain cleanliness, hygiene, and proper presentation of the gaming zone. • Ensure customer safety and follow all operational procedures and company policies. • Coordinate with team members and management to ensure smooth daily operations. • Handle customer concerns and complaints politely and escalate them when necessary. • Support promotional activities, events, birthday parties, and other customer engagement activities. • Assist in crowd management and maintain proper discipline within the gaming area. • Maintain professional grooming, uniform, and service standards. • Perform any other operational duties assigned by the management. Key Skills & Competencies • Good communication and customer-handling skills. • Friendly, positive, and service-oriented attitude. • Basic understanding of gaming equipment and willingness to learn. • Good teamwork and coordination skills. • Good observation and problem-solving ability. • Ability to remain calm and professional while handling customer concerns. • Basic knowledge of safety, hygiene, and operational procedures. • Flexible to work in shifts, weekends, and public holidays as required.