Room AC - Service

About the job:]SERVICE MANAGERJoin our team and be a part of delivering excellent service and customer satisfaction.Location: Ahmedabad & MumbaiSalary: Up to 14 LPADepartment: ServiceCompany Contact: [hidden] | [hidden]KEY RESPONSIBILITIESService DeliveryEnsure SLA compliance & timely call resolutionMonitor daily calls, escalations & RMSManage warranty, AMC, spares & engineer planningEnsure customer satisfaction & audit of callsSSD/ASP DevelopmentDevelop & review systems and processesTraining on CRM software & mobile appUpgrade tools, infrastructure & share product updates

Network ManagementManage ASP/SSD, dealers & distributorsMonitor installation quality & train installersMap territories to ensure SLA is met

Customer ContactRegular meetings with key customers to ensure desired service levels

Service BusinessResponsible for service business targets and BR collection (AMC / Spares / Repairs)

TrainingContinuous training of SSD/ASP field engineersWho can apply:Only those candidates can apply who:have minimum 6 years of experienceSalary:₹ 6,00,000 - 12,00,000 /yearExperience:6 year(s)Deadline:[hidden]:59:59

Responsibilities

]SERVICE MANAGERJoin our team and be a part of delivering excellent service and customer satisfaction.Location: Ahmedabad & MumbaiSalary: Up to 14 LPADepartment: ServiceCompany Contact: [hidden] | [hidden]KEY RESPONSIBILITIESService DeliveryEnsure SLA compliance & timely call resolutionMonitor daily calls, escalations & RMSManage warranty, AMC, spares & engineer planningEnsure customer satisfaction & audit of callsSSD/ASP DevelopmentDevelop & review systems and processesTraining on CRM software & mobile appUpgrade tools, infrastructure & share product updates

Network ManagementManage ASP/SSD, dealers & distributorsMonitor installation quality & train installersMap territories to ensure SLA is met

Customer ContactRegular meetings with key customers to ensure desired service levels

Service BusinessResponsible for service business targets and BR collection (AMC / Spares / Repairs)

TrainingContinuous training of SSD/ASP field engineers