RCM (Revenue Cycle Management) Head APAC

Job Summary:We are looking for an experienced RCM (Revenue Cycle Management) Head APAC to lead and manage end-to-end revenue cycle operations across the Asia-Pacific region. The ideal candidate should have strong expertise in healthcare RCM processes, operational leadership, client management, revenue optimization, and team management. The role requires driving process improvements, ensuring operational excellence, and achieving business performance goals.Key Responsibilities:Lead and manage end-to-end Revenue Cycle Management (RCM) operations across APAC regions.Develop and execute operational strategies to improve revenue performance, collections, and client satisfaction.Manage large-scale healthcare RCM processes including:Patient AccessInsurance Verification & AuthorizationMedical CodingCharge EntryClaims ProcessingPayment PostingDenial ManagementAccounts Receivable (AR)CollectionsOwn key operational metrics such as:A/R daysClean claim rateDenial rateCollection efficiencyProductivity and quality metricsSLA adherenceLead, mentor, and manage large cross-functional teams across multiple locations.Drive process improvement initiatives using Lean, Six Sigma, automation, and analytics.Collaborate with clients, stakeholders, and leadership teams to ensure service delivery excellence.Identify revenue leakage areas and implement corrective actions.Establish governance frameworks, reporting dashboards, and performance reviews.Manage client relationships and participate in business reviews.Ensure compliance with healthcare regulations, payer guidelines, and industry standards.Support business growth initiatives, transitions, and new client implementations.Required Skills & Qualifications:12 years of experience in Healthcare Revenue Cycle Management (RCM) operations.Proven experience managing APAC or global RCM operations.Strong understanding of US healthcare revenue cycle processes.Experience handling large teams and multi-location operations.Strong knowledge of payer processes, claims lifecycle, denials, and AR management.Experience in operational strategy, process optimization, and transformation initiatives.Strong analytical, leadership, and decision-making skills.Excellent stakeholder management and communication skills.Experience with RCM tools, reporting dashboards, and healthcare analytics platforms.Ability to manage client relationships and drive business outcomes.Preferred Experience:Experience working with US healthcare providers, hospitals, or healthcare outsourcing organizations.Exposure to automation, AI-driven RCM solutions, and digital transformation initiatives.Experience managing P&L, budgets, and operational performance. .