Receptionist / Front Office Executive

Job highlights

• PF, ESI (ESIC), Food/Meals, AccommodationJob DescriptionJob Summary- Hotel Sidh Vedantha is looking for a professional, well-groomed, and customer-oriented Front Office Executive to manage front desk operations, ensure a smooth check-in and check-out experience, handle guest inquiries, and maintain high standards of hospitality and guest satisfaction.Key Responsibilities Welcome guests warmly and provide a professional and friendly first impression.Handle guest check-in, check-out, room allocation, and reservation procedures.Manage walk-in, online, and telephone reservations efficiently.Respond to guest inquiries, requests, and complaints promptly and professionally.Coordinate with Housekeeping, F&B, Maintenance, Accounts, and other departments to ensure smooth hotel operations.Maintain accurate guest records, registration forms, billing, and payment details.Handle cash, UPI, credit card, and other payment transactions accurately.Ensure proper shift handover and maintain daily front of

Job Summary- Hotel Sidh Vedantha is looking for a professional, well-groomed, and customer-oriented Front Office Executive to manage front desk operations, ensure a smooth check-in and check-out experience, handle guest inquiries, and maintain high standards of hospitality and guest satisfaction. Key Responsibilities Welcome guests warmly and provide a professional and friendly first impression. Handle guest check-in, check-out, room allocation, and reservation procedures. Manage walk-in, online, and telephone reservations efficiently. Respond to guest inquiries, requests, and complaints promptly and professionally. Coordinate with Housekeeping, F&B, Maintenance, Accounts, and other departments to ensure smooth hotel operations. Maintain accurate guest records, registration forms, billing, and payment details. Handle cash, UPI, credit card, and other payment transactions accurately. Ensure proper shift handover and maintain daily front office reports. Promote hotel facilities, room upgrades, food services, and other available services to guests. Monitor room status, occupancy, arrivals, departures, and VIP guest requirements. Maintain guest confidentiality and follow hotel policies, SOPs, and service standards. Assist in resolving guest complaints and ensure timely follow-up for guest satisfaction. Skills & Qualifications Graduate or Diploma in Hotel Management, Hospitality, or a related field preferred. 1–3 years of experience in Front Office operations in a hotel. Good communication skills in English and Hindi. Knowledge of hotel PMS, POS, MS Office, and reservation systems. Strong customer service, problem-solving, and interpersonal skills. Professional appearance, positive attitude, and a guest-focused approach. Ability to work in shifts, including weekends and holidays. Good coordination, time management, and multitasking abilities. Key Performance Indicators (KPIs)Guest satisfaction and positive guest feedback. Smooth and timely check-in and check-out processes. Accuracy in billing, cash handling, and guest records. Effective complaint resolution and follow-up. Reservation accuracy and room occupancy coordination. Compliance with hotel SOPs and service standards. Position Details Position: Front Office Executive Department: Front Office Location: Hotel Sidh Vedantha, Ram Krishna Nagar, Patna Employment Type: Full-Time Reporting To: Front Office Manager / Front Office In-Charge Salary: As per experience and hotel standards Ideal Candidate: A friendly, responsible, and service-oriented professional who can handle front desk operations independently, work effectively with other departments, and create a memorable guest experience.