Customer Service Manager in Jaipur | Banking Customer Support Leadership

We are hiring an experienced Customer Service Manager from Jaipur to lead and strengthen the customer service function for a leading bank.

This role focuses on proactive query resolution, service quality improvement, team leadership, and driving high customer satisfaction, loyalty, and retention. The Manager will play a key role in setting service standards, managing teams, and aligning customer service strategies with bank goals.

Job Title: Customer Service Manager Banking

Location: Jaipur, Rajasthan

Salary: 4.2 to 5.5 LPA

Key Responsibilities for Bank Manager jobs in Jaipur

Manage and lead customer service managers handling inbound channels and correspondence branches nearby in Jaipur.Drive a strong customer-centric culture across the organizationTake ownership of customer issues and ensure timely, proactive resolutionDefine and implement customer service procedures, policies, and quality standardsDevelop and execute strategies to enhance service quality and customer experienceAnalyze MIS reports to improve productivity and service performanceMaintain accurate service records and documentationRecruit, train, mentor, and motivate customer service teams of Jaipur. Improve employee morale, engagement, and performanceManage approved budgets and optimize resource utilizationCoordinate with internal stakeholders to leverage in-house synergiesEnsure smooth workflow management and achievement of qualitative and quantitative targets

Eligibility Criteria

Education:

Graduate in any discipline such as Engineering, Technology, Mathematics, Commerce, Arts, Science, Biology, Business, Computers, or ManagementExperience:

Minimum 4+ years of experience in Customer Service, preferably in banking or financial services in Jaipur RJ

Required Skills to Apply Bank jobs in Jaipur

Strong customer service and people management skillsExcellent communication and interpersonal abilitiesProblem-solving and decision-making skillsExperience in MIS analysis and service quality improvementLeadership mindset with the ability to motivate teamsBudget management and operational planning skills

Why Join Us

Opportunity to lead and shape customer service excellenceGrowth-oriented banking environmentHigh impact role contributing directly to customer satisfaction and retention

Apply now and be a key driver of world-class banking customer service career in Jaipur Rajasthan. .