Customer Success Manager / Account Manager

We are looking for someone who enjoys working with people, understands technology, and can own customer relationships end to end.

At furo.fit, you will work with HR and wellbeing teams to run employee wellbeing programs, drive participation, resolve issues, track engagement, and ensure customers get strong value from the platform.

You will:

Own day-to-day customer relationships and program execution.

Onboard and train customers on the platform.

Drive employee participation through campaigns, nudges and platform features.

Track engagement and identify issues or opportunities proactively.

Troubleshoot customer/user problems and work with product and tech teams when needed.

Prepare reports, insights and program reviews.

Help drive renewals and expansion of existing accounts.

We are looking for someone who is:

Strong at communication and relationship building.

Organised, dependable and proactive.

Comfortable with apps, dashboards and data.

Good at getting to the root of problems.

Able to manage multiple customer accounts/programs simultaneously.

Comfortable working in a fast-moving startup environment.

SQL knowledge is preferred.

Experience in Customer Success, Account Management, SaaS, HRTech or employee engagement is useful. An interest in health, fitness and wellbeing is a strong plus.

About furo.fit:

furo.fit is an AI-powered workplace wellbeing platform built around gamification, personalisation and social connection. We have worked with 200+ organisations and impacted 200,000+ employees.