Senior Sales Manager in BPS / BPO / BPM Services

We are hiring Business Development Manager

Location:

Chennai / Bangalore /

Experience:

10+ Years (Operations in the

domestic process is the added advantage

)

Industry:

Business Process Services (BPS) / BPO / BPM

Budget

: 30LPA

About the Role

We are looking for an experienced

Senior Sales Manager / Business Development Manager

to drive growth for our

Business Process Services (BPS)

portfolio.

The ideal candidate will have strong experience in selling

BPS/BPO/BPM, Back Office Outsourcing, Customer Experience Management (CXM), Contact Center and Omnichannel CX solutions

to enterprise clients.

Key Responsibilities

Drive end-to-end sales for BPS/BPO/BPM, Back Office Outsourcing, CXM, Contact Center and Omnichannel CX solutions.

Build and manage sales pipelines through

new client acquisition and strategic account expansion

.

Identify, engage and close opportunities with enterprise customers across industries.

Build strong relationships with

CXOs, Business Heads and key decision-makers

.

Own the complete sales cycle from

lead generation, solution positioning and RFP/RFI management to negotiation and closure

.

Work closely with delivery, solution and operations teams to develop customized client solutions.

Drive

account mining, cross-selling and wallet-share expansion

within existing accounts.

Achieve assigned revenue and business growth targets.

Track market trends, competitor activity and emerging opportunities in the BPS industry.

What Were Looking For

10+ years of relevant sales experience

in BPS/BPO/BPM/Managed Services/CXM/Contact Center solutions.

Proven experience selling

outsourcing services

to enterprise clients.

Strong understanding of

Back Office Operations, Customer Experience Management, Digital CX and Omnichannel solutions

.

Demonstrated experience in both

new-logo acquisition (hunting)

and

existing-account growth (farming)

.

Strong enterprise relationship management and consultative selling skills.

Experience handling

large-value deals and complex client engagements

.

Excellent communication, negotiation and stakeholder-management skills.

Preferred Experience

Experience working with

BFSI, Retail or E-commerce

clients.

Exposure to enterprise clients and large-scale outsourcing engagements.

Understanding of

BPS transformation initiatives and industry trends

.

Key Success Metrics

Revenue growth and new business acquisition

Pipeline generation and conversion

Strategic account expansion and wallet-share growth

Customer relationship development and retention .