Telesales Executive

JOB DESCRIPTION FOR CSE

Skills and Qualifications

Excellent Customer service and negotiation skills

Basic PC skills including quick data entry

Strong Analytical Skills and ability to work through ambiguous situation

Willing to work in 24/7 shifts

Willing to work

Graduate in any field with minimum of 1-2 years of work experience as a Sales Executive (or similar)

Foreign Language skill will be an added asset

Willing to work in Pune Kharadi 411014

Job Description and Duties

1. Maintain company product knowledge

2. Receive and resolve customer queries via inbound phone call/email/web chat

3. Provide support on non technical account management customer queries

4. Effectively articulate necessary customer and non-technical information to customers in a

5. simple and concise manner.

6. Guide customer through online payment portal and ensure a smooth sales process.

7. Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions

8. Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.