Telecalling Executive

Job highlights

• PF, Health Insurance, ESI (ESIC)Job DescriptionKey ResponsibilitiesHandle customer through phone calls, other communication channels.Understand customer requirements and provide accurate information about products/services.Follow up with existing and potential customers to generate sales opportunities.Explain product/service features, benefits, pricing, and offers to customers.Convert qualified leads into sales and achieve assigned sales targets.Maintain professional and positive communication with customers.Resolve customer complaints and issues promptly and escalate complex issues when required.Make outbound calls to prospective and existing customers for sales and follow-ups.Maintain accurate records of customer interactions, leads, follow-ups, and sales activities.Coordinate with internal teams to ensure timely resolution of customer requirements.Build and maintain long-term relationships with customers.Follow up on pending enquiries, quotations, payments, and customer requirements

Key Responsibilities Handle customer through phone calls, other communication channels. Understand customer requirements and provide accurate information about products/services. Follow up with existing and potential customers to generate sales opportunities. Explain product/service features, benefits, pricing, and offers to customers. Convert qualified leads into sales and achieve assigned sales targets. Maintain professional and positive communication with customers. Resolve customer complaints and issues promptly and escalate complex issues when required. Make outbound calls to prospective and existing customers for sales and follow-ups. Maintain accurate records of customer interactions, leads, follow-ups, and sales activities. Coordinate with internal teams to ensure timely resolution of customer requirements. Build and maintain long-term relationships with customers. Follow up on pending enquiries, quotations, payments, and customer requirements. Collect customer feedback and communicate relevant insights to the management. Ensure all customer interactions comply with company policies and service standards.