BFSI Operations Analyst - Loan Servicing

What role you will play in team: You will be part of the loan servicing team, handling customer inquiries, payment processing and account maintenance.What you will do: You will provide excellent customer service to borrowers, process payments, resolve inquiries, and maintain accurate loan accounts.Key responsibility:Handle inbound and outbound customer inquiries related to loan accounts.Process loan payments accurately and efficiently.Maintain accurate records of all loan servicing activities.Resolve customer issues and complaints in a timely and effective manner.Collaborate with other team members to ensure smooth operations.Adhere to all company policies and procedures.Required Qualification and Skills:Bachelor's degree in a relevant field.Minimum 1-2 years of experience in loan servicing or customer service.Excellent communication and interpersonal skills.Strong organizational and time management skills.Proficiency in MS Office Suite.Ability to work effectively in a team environment.Benefits Included:Competitive salary and benefits package.Opportunities for professional development and growth.Positive and supportive work environment.Comprehensive health insurance.Paid time off and holidays.A Day in the Life: A typical day involves handling customer calls, processing payments, resolving issues, and maintaining loan account records. .