Freshers For CRM Executive - Rajkot

We are looking for a dedicated CRM Executive to join our team in Metoda GIDC. This is a full-time position, suitable for fresh graduates, specifically those with a degree. The primary focus of this role is to manage client relationships and ensure their satisfaction with our services.Key Responsibilities:- Manage Customer Interactions: Handle inquiries and provide assistance to clients, ensuring their needs are met and concerns are addressed promptly.- Data Entry and Management: Input and maintain accurate customer information in the CRM system, helping to keep track of client interactions and history.- Generate Reports: Prepare regular reports on customer interactions and feedback, assisting in the analysis of trends and areas for improvement.- Support Sales Team: Collaborate with the sales team to identify potential opportunities for upselling and cross-selling services to existing customers.- Conduct Customer Surveys: Design and administer surveys to gather customer feedback, which will help enhance service quality and customer satisfaction.Required Skills and Expectations:The ideal candidate should possess strong communication skills, both written and verbal, enabling effective interactions with clients. Proficiency in basic computer applications and CRM software is essential. Attention to detail is crucial for managing customer data accurately. Candidates should demonstrate a proactive approach to problem-solving and a willingness to learn. Teamwork and collaboration skills are also important, as you will work closely with other departments to enhance customer experiences. A customer-oriented mindset is vital to succeed in this role.ExperienceFresherNo. of Openings1EducationGraduate (B.Com)RoleCRM ExecutiveGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeWalk-in interview locationLodhika - GIDC, Rajkot