Client Delivery Manager

About ShellKode

ShellKode is a born-in-the-cloud company that specializes in Modernization, Security, Data,

Generative AI, and AI/ML. Our industry specialized solutions and services help organizations

realize tangible business value and drive transformative growth. Our offerings span Financial

Services, Retail, Logistics, and Healthcare with over 80 specialized industry solutions across

data and GenAI.

What is the role about?

Client Delivery Manager (CDM) will serve as the primary liaison between ShellKode and client

stakeholders. This role involves managing client relationships, overseeing project execution and

ensuring client delivery meets contractual obligations, client satisfaction and retention. Key

responsibilities include project planning & execution, stakeholder management,

communication, problem-solving, and strategic account management.

What you will do

As a Client Delivery Manager, you will be responsible for the following:

• Client Relationship Management:

o Serve as the primary point of contact of ShellKode for assigned clients

o Ensure client satisfaction by addressing concerns and providing effective solutions.

o Ensure client needs and expectations are met on all projects consistently

o Manage client stakeholders across departments ensuring engagement goals

alignment and success

• Program/Delivery Control & Oversight:

o Manage delivery teams to plan, execute, track & monitor projects

o Allocate and manage resources effectively, ensuring optimal use of personnel,

tools, and budget.

o Control and ensure high quality of delivery and compliance with internal processes

o Ensure projects are completed on time, within scope, within budget

o Ensure project deliverables meet client’s business objectives.

• Risk and Issue Management:

o Proactively and identify, assess and communicate risks / issues / dependencies on

projects throughout the project lifecycle

o Develop and implement mitigation plans.

• Communication:

o Provide proactive & consistent updates and reporting to clients and internal

stakeholders on project progress, risks, and performance.

o Conduct regular client meetings to review project progress and gather feedback

o Facilitate and coordinate periodic governance meetings between client and

Shellkode senior executives

• Financial Management:

o Ensure project funding/invoicing is done on time

o Ensure projects are completed on or under budget

• Growth:

o Develop strategies to enhance client engagement and retention in collaboration with

account management and sales teams

o Identify opportunities for service improvement, business growth, upsell or cross-sell

within assigned client accounts

What you will need to have

• Software Services Industry Experience: Minimum of 10 years

• Relevant Experience:

o Minimum 2 years’ Project/Program/Delivery Management experience of Data

Engineering or AI/ML / Gen AI or Cloud Engineering projects

o Minimum 2 years’ experience in managing client relationships

• Delivery Management:

o Proven experience in planning, execution, tracking, monitoring, reporting and

budgetary control for a portfolio of projects.

o Proven experience in metrics driven delivery/project management

o Ability to manage multiple projects and priorities simultaneously

o Demonstrated problem-solving abilities.

• Technical Knowledge: Sound understanding of at least two of the following – Data

Engineering, Gen AI, AI/ML Cloud Engineering

• Leadership:

o Ability to lead and motivate project teams to achieve project goals.

o Ability to lead in a fast-paced environment under pressure

o Ability to negotiate effectively with clients and internal teams to find acceptable

solutions

• Communication:

o Exceptional verbal and written communication skills to facilitate clear

communication with diverse stakeholders

o Proven experience in driving internal, client and executive governance reviews

• Strategic Thinking: Partner with account management in creating long-term goals for

allocated accounts and and align organizational objectives for effective partnership with

clients.

Other Requirements

Must be willing to work full time out of Shellkode Bangalore office for the first 3 months