Head of Client Services

Role Overview

We are looking for an experienced Head Client Services to lead key client accounts, manage end-to-end event delivery, and drive client retention and business growth. The role will involve managing senior stakeholders, understanding client objectives, developing event solutions, and ensuring seamless execution of events and experiential campaigns.

Key Responsibilities

Lead client servicing and account management for key corporate clients.Build and maintain strong relationships with CXO, Marketing, Brand, Corporate Communications, HR, and Procurement stakeholders.Understand client briefs and translate them into innovative event and experiential solutions.Manage the complete event lifecycle briefing, ideation, budgeting, planning, execution, and post-event evaluation.Coordinate with creative, production, operations, vendors, and internal teams to ensure smooth execution.Manage multiple events/projects simultaneously while ensuring timelines, quality, and budgets are met.Prepare and present event proposals, concepts, pitch decks, budgets, and presentations.Handle client negotiations, commercial discussions, scope changes, and escalations.Drive account growth, repeat business, upselling, and cross-selling opportunities.Identify new opportunities within existing accounts and develop long-term business relationships.Monitor project profitability, budgets, vendor costs, and overall commercial performance.Ensure high-quality event execution and timely resolution of on-ground challenges.Conduct post-event reviews and share performance reports, feedback, and learnings with clients.Lead, mentor, and develop the client servicing team. .