Service Technician

Job highlights

• Overtime Pay, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Flexible Working Hours, Health Insurance, Food/Meals, AccommodationJob DescriptionKey Responsibilities: Technical Service:Install IFB washing machines, dishwashers, microwave ovens, dryers, and other appliances.Diagnose and repair appliance faults.Perform preventive maintenance and servicing.Attend service calls as assigned.Complete service jobs within the prescribed turnaround time.Customer Service:Explain product usage and maintenance procedures to customers.Ensure customer satisfaction during every visit.Handle customer concerns professionally.Maintain a courteous and professional appearance.Product Promotion:Recommend IFB Descaler, Fluff Detergent, Water Filters, Covers, Stands, and other accessories where applicable.Explain the benefits of preventive maintenance products.Support AMC (Annual Maintenance Contract) renewals.Documentation: Update service reports through the company system/app.

Key Responsibilities: Technical Service: Install IFB washing machines, dishwashers, microwave ovens, dryers, and other appliances. Diagnose and repair appliance faults. Perform preventive maintenance and servicing. Attend service calls as assigned. Complete service jobs within the prescribed turnaround time. Customer Service: Explain product usage and maintenance procedures to customers. Ensure customer satisfaction during every visit. Handle customer concerns professionally. Maintain a courteous and professional appearance. Product Promotion: Recommend IFB Descaler, Fluff Detergent, Water Filters, Covers, Stands, and other accessories where applicable. Explain the benefits of preventive maintenance products. Support AMC (Annual Maintenance Contract) renewals. Documentation: Update service reports through the company system/app. Collect customer acknowledgements after service completion. Maintain accurate records of spare parts used. Compliance & Safety: Follow company service standards and safety guidelines. Maintain tools and equipment in good condition. Adhere to attendance and reporting requirements.