Senior Executive Operations IAH

Job Title

Senior Executive Hub Operations

Function

Hub Operations

Reports To

Head Hub Operations

Location

Air Hub / Surface Hub

Travel Required

25% 50% 75%

About DHL Blue Dart Express India:

(Use the same standard About Blue Dart section exactly as in your master JD.)

Position Overview:

The Senior Executive / Assistant Manager Hub Operations is responsible for managing end-to-end mid-mile operations at an assigned Air Hub or Surface Hub, ensuring seamless movement of shipments across the Blue Dart network. The role oversees inbound, outbound and transit operations, enabling timely network connectivity, operational accuracy and service reliability while maintaining the highest standards of safety, compliance and productivity.

Reporting to the Head Hub Operations, the incumbent leads shift operations across the hub by coordinating shipment processing, fleet movements, manpower deployment and operational resources. The role works closely with Network Operations, Aviation, Surface Linehaul, Customer Service and Regional Operations teams to ensure network schedules are met, operational exceptions are proactively managed and hub performance supports Blue Dart's service commitments.

Job Purpose:

To manage mid-mile hub operations by ensuring timely movement of shipments across the network, maximising hub productivity, maintaining network connectivity, driving operational excellence and ensuring compliance with organisational standards, safety requirements and service commitments.

Key Roles & Responsibilities:

Hub Operations Management

Lead day-to-day operations across the assigned Air Hub or Surface Hub, ensuring efficient inbound, outbound and transit shipment movement.Ensure adherence to network schedules, operational workflows and Standard Operating Procedures (SOPs).Plan daily hub activities based on shipment volumes, network priorities and operational requirements.Ensure optimum utilisation of hub infrastructure, operational resources and manpower.Support the Head Hub Operations in achieving operational, service quality and productivity objectives.Mid Mile Network Operations

Ensure timely receipt, processing, consolidation and dispatch of shipments across the Blue Dart network.Coordinate movement of shipments through scheduled air, surface and feeder networks to maintain network connectivity.Monitor loading, unloading, scanning, tallying and dispatch activities to ensure shipment accuracy.Coordinate vehicle placement and dock activities to minimise turnaround times.Ensure timely movement of priority, premium and time-definite shipments across the network.Network Coordination & Exception Management

Monitor adherence to network schedules and proactively manage delays, misconnections, misroutes and operational exceptions.Coordinate with Aviation, Surface Linehaul, Network Operations and Regional Operations teams to resolve operational issues.Ensure timely communication of network disruptions and recovery actions to impacted stakeholders.Monitor stock lying at hub (SLAH) and drive timely clearance of pending shipments.Ensure accurate status updates and operational visibility across all network systems.Workforce & Shift Leadership

Lead operational employees, supervisors and outsourced workforce during assigned shifts.Plan manpower deployment based on shipment volumes and operational priorities.Conduct daily shift briefings and communicate operational updates and safety requirements.Monitor workforce productivity, attendance and adherence to operational standards.Support capability building through coaching, training and performance feedback.Fleet, Capacity & Resource Management

Ensure availability and optimum utilisation of vehicles, trailers and operational equipment to support scheduled network movements.Coordinate with fleet partners and transport vendors to minimise delays and maximise vehicle utilisation.Monitor dock utilisation, bay allocation and turnaround times to improve hub efficiency.Support capacity planning during peak volumes, network changes and seasonal demand fluctuations.Ensure operational readiness of manpower, equipment and infrastructure to meet business requirements.Service Quality & Operational Excellence

Drive adherence to network timelines and ensure timely connectivity of shipments across the air or surface network.Monitor shipment accuracy, scanning compliance, loading quality and dispatch integrity to minimise operational errors.Ensure timely closure of operational exceptions, stock lying at hub (SLAH), misroutes and misconnections.Review operational performance trends and implement corrective actions to improve service reliability.Drive continuous improvement initiatives to enhance hub productivity, service quality and operational efficiency.Safety, Security & Compliance

Ensure compliance with organisational policies, operational SOPs, aviation or transportation regulations and statutory requirements.Promote a strong safety culture by ensuring safe