CRM Executive (Post Sales Real Estate)

Job Description: Post-Sale CRM for Real Estate Company

Experience:- Minimum of 2-5 years in post sales CRM in real estate company

Key Responsibilities:

Communication and Coordination:

Coordinate with sales, legal, finance, and property management teams to resolve client issues.

Communicate important updates and information to clients regarding their property, such as maintenance schedules, payment reminders, and community events.

Customer Support:

Handle and resolve customer complaints and issues promptly and professionally.

Provide guidance and support to clients on the use of property facilities and services.

Facilitate the process of title transfers, documentation, and other post-sale formalities.

Data Management and Reporting:

Ensure accurate and up-to-date client information is maintained in the CRM system.

Generate and analyze reports on customer feedback, complaints, and service requests.

Provide insights and recommendations based on CRM data to improve customer service and satisfaction.

Process Improvement:

Identify areas for improvement in post-sale processes and customer interactions.

Implement strategies to enhance the customer experience and streamline post-sale operations.

Develop and refine standard operating procedures (SOPs) for post-sale customer interactions.

Client Engagement:

Organize and manage client appreciation events, workshops, and seminars.

Foster long-term relationships with clients through personalized engagement and loyalty programs.

Monitor client satisfaction levels and proactively address any decline in customer satisfaction.

Client Relationship Management:

Maintain and update customer profiles in the CRM system.

Serve as the primary point of contact for clients post-purchase, addressing inquiries, concerns, and requests in a timely manner.

Conduct regular follow-ups with clients to ensure satisfaction and address any issues.

Qualifications:

Education:

Bachelors degree in Business Administration, Marketing, Real Estate, or a related field.

Proven track record of managing post-sale customer interactions and improving customer satisfaction.

Skills:

Excellent communication and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency in CRM software and data analysis tools.

Ability to multitask and manage time effectively.

Job Type: Full-time

Compensation: 30,[hidden],000.00 per month

Application Question(s)

What is your current Salary

What is your Notice period

How many years experience you have in CRM

How many year's experience you have in Real Estate

Where do you stay

Work Location: In person .