Application Support Engineer (Remote)

Dear Aspirant,We do have an urgent opening with Sagarsoft for the Application Support Analyst role.Job Title/Role: Application Support AnalystJob Location: Hyderabad- RemoteClient : Point72 -[hidden] Permanent Role Notice Period: Immediate to 15 daysOpen Positions: 2Shift: US Shifts (Complete Night Shifts)Working Hours:Shift Rotation: Every 3 monthsShifts:Evening Shift: 7:00 PM to 5:00 AM ISTNight Shift: 9:30 PM to 7:30 AM IST/''About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.Key Responsibilities:Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.Assist in the rollout and setup of new products, providing training and support to end-users.Offer 2nd and 3rd line support for various office systems and market data.Coordinate with external vendor support teams to address technical issues and implement enhancements.Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.Participate in planning and executing PC releases and related deployment activities.Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).Utilize ticket, issue, and change management systems effectively.Requirements:Passion for providing an outstanding client experience.Excellent written and verbal communication skills.Confident and friendly phone presence.Strong troubleshooting and problem-solving abilities.Willingness to share knowledge and suggest improvements.Team player who remains calm under pressure.Availability for off-hours on-call support.Flexibility and adaptability in a fast-paced, evolving environment.Desired Skills:4 to 6+ years of experience in an Application Support role.Experience in automating repetitive tasks.Understanding of trading phases and asset types.Familiarity with Windows, MS Office, and common business applications.Experience with Windows 2003 and 2008 clustering.Mandatory Skills:Experience in investment banking.Strong communication and interpersonal skills.Proficient in SQL and comfortable working with SQL Server.Strong Python or similar programming skills, with a focus on automation.Basic UNIX scripting experience is a plus.Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).Experience with scheduling software (e.g., Autosys, Active Batch)If you find the skillset suitable, Please let us know the following details.Reason for Change:Offers in hand?:Total exp:Relevant exp in Application Support :Experience in Python:Experience in Automation:Experience in SQL:Experience in Investment banking:Current CTC:Expected CTC:Notice period (kindly mention the days negotiable, if any):Current location:Preferred location:LinkedIn: