Incentive Analytics Manager

About the team:

The Customer Operations team is at the heart of Forma.ai's mission in optimizing incentive compensation plans for all companies. They work directly with our customers in helping them understand and take advantage of all the sales compensation features Forma.ai offers. From streamlining administration and management of sales commission to designing your sales compensation plan, our Customer Operations team ensures customers get the most value from our platform in optimizing every dollar spent on sales compensation.

What you'll be doing:

Reporting to the Senior Manager of Customer Operations, the Incentive Analytics Manager will contribute in the following areas:

Develop a strong understanding of the Forma.ai product and platform to establish yourself as a product expert

Lead the ongoing operations for a portfolio of customers (i.e., commissions rule building, process execution, reporting and dashboarding, and overall product support)

Implement new Forma.ai platform features within your customer portfolio to support continuous improvement and automation

Identify potential opportunities for process improvement in client processes (e.g., process execution, data validation, dashboard updates). Explore new techniques, working models to improve design and improve processes

Lead design projects, including analysis, financial modelling, project planning, customer workshops, and presentation/recommendation of findings

Guide and coach your team of Analysts/Associates to be high performing and client-focused

Act as the main point of contact for senior customer stakeholders, establishing yourself as a trusted partner for your customers

Be the main point of contact for Product team to articulate customer feedback and support the development of new product features

Collaborate with the Engineering team to implement new platform features within your customer portfolio to support continuous improvement and automation

What we're looking for:

4+ years of progressive experience in management consulting, finance, sales operations, tech implementation, or similar quantitative focused role

2+ years of experience leading project teams

Strong experience in leading the planning and execution of projects with multiple deliverables and stages

Strong analytical problem-solving, organizational and project management skills

Excellent communication skills, able to lead technical discussions with a non-technical audience

Exceptional understanding of common analytical and presentation tools (Excel, PowerPoint)

Nice to haves:

Experience with SQL and/or Python

Have a sales incentive compensation background

What you can expect from us:

Meaningful compensation. In addition to your base salary, you’ll join our employee stock ownership plan to further recognize your contributions to Forma.ai’s success

Healthcare coverage. We have a full benefits package that includes medical, dental, vision, disability and life insurance, and a paid parental leave program

Learning and development. Access the resources you want to help you grow in your role by utilizing our $750 yearly training stipend

Growth. You’ll have a huge opportunity to build a career for yourself and gain the type of experience you’re looking for – whether that’s as an individual contributor or as a people leader