Support Engineer - Ticketing System

Description :

We are seeking an entry-level Support Engineer to join our team and help support our platform and customer operations. This role is ideal for someone looking to grow in a technical support environment and who has a foundational understanding of Service Desk processes and support workflows.

Key Responsibilities :

• Process, track, and manage support tickets in accordance with Service Desk protocols

• Troubleshoot and resolve basic technical and application-related issues

• Escalate complex issues to appropriate internal teams when necessary

• Maintain accurate documentation of incidents, resolutions, and support activities

• Provide timely and professional support to internal and external users

• Collaborate with engineering and operations teams to ensure issue resolution

Required Skills & Experience :

• Basic understanding of Service Desk operations and ticket management processes

• Strong communication and customer support skills

• Ability to learn quickly in a technical environment

• Strong problem-solving and organizational skills

• Comfortable working in a team-oriented support environment

Preferred Qualifications :

• Previous internship, help desk, technical support, or customer support experience

• Familiarity with ticketing systems and support tools

• Exposure to troubleshooting software or application issues .