International Calling Executive - Fresher

About the job:Key responsibilities:

1. Handle inbound calls and/or customer chats from US-based customers.

2. Assist customers with healthcare insurance-related queries, including: Eligibility and benefits, Claims and claim status, Policy and coverage-related queries, Deductibles and payments, Prior authorization-related information.

3. Provide accurate and timely information while maintaining a professional and customer-friendly approach.

4. Understand customer concerns and provide appropriate resolutions.

5. Maintain accurate records of customer interactions in the system.

6. Follow established quality, productivity, compliance, and process guidelines.

7. Escalate complex or unresolved queries to the appropriate team.

8. Maintain confidentiality of customer and patient information.

9. Deliver a positive customer experience across both voice and chat channels.Who can apply:Only those candidates can apply who:are from Indore onlySalary:₹ 2,05,000 - 3,25,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health InsuranceSkills required:Client Interaction, Client Relationship, English Proficiency (Written), Effective Communication and Customer SupportOther Requirements:1. Excellent verbal and written communication skills.2. Good command of English, particularly for handling US customers.3. Comfortable working in US/night shifts.4. Good listening, comprehension, and problem-solving skills.5. Basic computer knowledge and ability to navigate multiple applications.6. Customer-service-oriented attitude.7. Candidates should be willing to work from the office in Airoli, Navi Mumbai.8. Freshers and experienced candidates are welcome to apply.About Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

Key responsibilities:

1. Handle inbound calls and/or customer chats from US-based customers.

2. Assist customers with healthcare insurance-related queries, including: Eligibility and benefits, Claims and claim status, Policy and coverage-related queries, Deductibles and payments, Prior authorization-related information.

3. Provide accurate and timely information while maintaining a professional and customer-friendly approach.

4. Understand customer concerns and provide appropriate resolutions.

5. Maintain accurate records of customer interactions in the system.

6. Follow established quality, productivity, compliance, and process guidelines.

7. Escalate complex or unresolved queries to the appropriate team.

8. Maintain confidentiality of customer and patient information.

9. Deliver a positive customer experience across both voice and chat channels.