Quality Assurance

Role and responsibilities:Establish in concert with IT leadership, an effective IT Change & Release management process in REMSC ERP CoE, primarily in SAP environment for the assigned scope.Ensure all releases are delivered as per the defined process and deviations are analysed and appropriately remedied. Collaborate with solution architects, functional analysts, service managers, business users and other stakeholders to ensure the changes in the releases are delivered as planned.Work closely with release management and relevant stakeholders to ensure smooth deployment of the changes.Ensure all QA checklists are followed and aligned with established change & release processes.Create and maintain adequate QA documentations ensuring it is up-to-date and available to all relevant stakeholders.Support and facilitate audits on the application change managementSupport in Control performance activities to align with established QA and process guidelines.Knowledge, Skills, Experience:Advanced knowledge and prior experience in SDLC. Experience in SAP is highly desirable.Basic knowledge and experience in application change management & release management in a complex IT environment.Good communication and presentation skills with ability to effectively collaborate with diverse and complex stakeholders.Strong problem solving skills with keen attention to details.Good working knowledge of office applications like MS Outlook, Word, Excel, Visio, etc.Bachelor’s degree in relevant discipline or equivalent work experience.Principal working relationships:IT change team members like Domain Managers, Solution Architects, Functional Analysts, Release Managers, Cluster/Country Service Managers, etc., for understanding and delivery of changes.Business users and decision makers as customers.ERP CoE Release Manager to manage QC activities and release activities