Head Human Resources (PSS08072)

About The Company

This organization is committed to transforming the healthcare sector by bringing trust and transparency, particularly in insurance claims processing. Positioned as a pioneering force in the Indian healthcare ecosystem, it aims to streamline complex processes and enhance patient-centricity through innovation and compassion, targeting a complete transformation by 2030.

Position Overview

The HRBP Lead serves as a strategic partner to business leaders, aligning people strategies with business objectives. This role drives talent management, organizational effectiveness, employee engagement, performance management, workforce planning, and change management while ensuring a positive employee experience in a fast-paced, technology-driven environment.

Key Responsibilities

Partner with business leaders to understand strategic priorities and translate them into effective people strategies.Act as a trusted advisor on organizational design, workforce planning, succession planning, and talent development.Drive talent review, succession planning, and leadership development initiatives.Identify critical capability gaps and implement development interventions.Partner with Talent Acquisition to support hiring strategies and workforce growth.Lead performance management processes including goal setting, performance reviews, and calibration.Coach managers on feedback, performance improvement, and employee development.Build a high-performance, accountability-driven culture.Manage employee relations matters with fairness, confidentiality, and compliance.Resolve workplace issues through coaching, mediation, and policy guidance.Promote an inclusive, respectful, and collaborative work environment.Support business transformation, restructuring, and organizational change initiatives.Drive change management plans to ensure successful adoption and employee engagement.Facilitate leadership communication during periods of change.Design and implement employee engagement initiatives.Analyze engagement survey results and create action plans.Champion diversity, equity, inclusion, and wellbeing programs.Ensure compliance with applicable labor laws and company policies.Partner with HR Operations to ensure seamless execution of HR processes.Continuously improve HR policies, processes, and employee experience.

Required Experience & Qualifications

Education: MBA/Postgraduate qualification in HR is preferred.Experience: 812 years of progressive HR experience, with at least 45 years as an HR Business Partner supporting technology, digital, fintech, or InsurTech businesses.Leadership: Experience in high-growth startup or scale-up environments is highly desirable.Technical Expertise: Strong business partnering and stakeholder management skills; expertise in organizational development and change management; strong understanding of performance management and talent development; working knowledge of employment laws and HR best practices; data-driven decision-making and HR analytics capability.Soft Skills: Excellent coaching and influencing abilities; excellent communication, interpersonal, and conflict resolution skills; ability to thrive in a dynamic, fast-paced environment; strong business mindset.

Why Consider this Opportunity

Lead strategic HR initiatives in a mission-driven organization transforming the healthcare ecosystem.Partner closely with business leaders to shape people strategies that drive growth and organizational effectiveness.Influence culture and employee experience in a fast-paced, technology-driven environment.Drive change management and talent development in a high-growth startup or scale-up context.Champion diversity, equity, inclusion, and wellbeing programs with visible impact. .