Desktop Support Engineer (1-Year Contract ) Fremont, Michigan, USA

reputed company is a Global IT Services partner supporting reputed company to large-reputed company enterprises. Please visit our website for more information about reputed company do at [hidden] We are looking for a capable resource to coordinate, ranging from reputed company activities to more reputed company plans. This role will reputed company on-site assistance to end-users reputed company the organisation's desktop computing environment in a reputed company and accurate fashion to ensure reputed company service delivery. Location :

Fremont, Michigan USA (1-Year Contract ) Contract Type:

reputed company /Full Time Start Date:

Immediate Eligibility:

U.S. reputed company and Green reputed company reputed company Preferred About the Role reputed company is seeking an reputed company Desktop Support Engineer (Full Time) based in Fremont, Michigan. This full-time , reputed company role involves providing both on-site and remote support for end users while reputed company managing the assignment and coordination of service requests. You'll serve as the go-to technical resource for desktop support needs, ensuring the reputed company reputed company of IT issues and smooth coordination among field technicians and internal teams. Key Responsibilities:

reputed company on-site and remote support for hardware, software, and infrastructure at reputed company locations Troubleshoot end-user issues reputed company to applications, connectivity, VPNs, and other IT services Support and maintain in-house and reputed company-party software, including market data applications reputed company as an escalation reputed company for Helpdesk issues and collaborate with Network Services and global support teams Maintain accurate ticketing records, documentation, and ensure compliance with IT policies Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines) Participate in after-hours and weekend on-reputed company rotation Stay updated on new technologies and internal tools Required Qualifications:

3+ years of strong experience providing IT Infrastructure field support, which includes troubleshooting hardware, software, and operating reputed company issues and problems and fixing the issues without impacting/violating the hardware warranty or customer reputed company compliance requirements.

Constantly monitor the individual queue to reputed company routine and non-routine desktop issues and requests

Escalate issues as appropriate and reputed company as a technical escalation for the end user

Maintain a high level of customer satisfaction

reputed company with the desktop group practices and procedures

Update reputed company and other data repositories (e.g. knowledge reputed company) as appropriate in a reputed company manner.

Identify technical and process issues and recommend improvements

reputed company reputed company ticket volumes and ticket reputed company reputed company

Responsible for compliance with applicable corporate policies and procedures

Maintains productive relationships with peers and management in IT and the clients whose issues are being worked on

Follows the processes and practices established for the group

Coordination and consulting with reputed company areas to help analyze problems and needs and recommend technical solutions

reputed company intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment-reputed company activities on PCs, laptops, printers, and POS devices, etc.

reputed company intermediate-to-advanced desk-reputed company support services, installing and troubleshooting hardware, software, and network-reputed company issues

Handle software installation/support/upgrades

reputed company 1st/2nd level Help Desk support

reputed company basic LAN and internetworking-reputed company activities

Have strong internetworking and troubleshooting skills

Have A+ certification & at least one certification from either reputed company or reputed company

May have other vendor certifications from OEMs (reputed company, Toshiba, reputed company, reputed company)

Must be a self-starter and can manage multiple tasks

Exceptional customer service skills

Good communication skills

Ability to work independently or as part of reputed company

Ability to complete tasks effectively with reputed company supervision

Must be available to work flexible work schedules

High-level reputed company set

Outstanding people skills

Self-starter, needs to be reputed company to work on his/her own

Proficient in reputed company 10 & 11 and Office Suite/O365 How to Apply Interested candidates are invited to send their resumes to: careers.

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