Director - Solutions

What will I do?

Liaising with Customers - Liaising with senior leaders & functional experts in client teams to comprehend and understand how current solutions work for their product lines and help solve their use-casesLiaising with product teams - Liaising with various product and program managers of Zeta to assess the scope of changes a solution under consideration may require and to arrive at feasible, optimal approaches for all business requirementsLiaising with Engineering teams - Collaborate with engineers and architects to arrive at detailed solutions and implementation plansRequirements specifications - Review the functional and non-functional requirements, integration and feature specifications, phase releases, and solutions that translate the functional mapping to Zeta’s product landscape. Functional mapping - Functionally translate and map the business domain to a technological solution domain.Identify constraints - Highlight any long-term risks that may originate as a consequence of design or architectural choice made in the overall system design leading to an incomplete solution mapping and propose enhancementsImplementation - Oversee the delivery of solutions while highlighting corner cases where the implementation may be lacking. Be the point-of-contact for functional queries that would require domain-specific context to help unblock the team. Work with UAT teams to ensure the comprehensiveness and correctness of the delivered solutionCommunicating with internal stakeholders - Describing the structure, characteristics, behaviour, and other aspects of the problem and solution to various project stakeholdersBusiness UnitElectronProductsElectron benefits, Gifting and RnRGeographyIndia, with intermittent travel to the client locationsTarget AudienceCustomer Leadership and the Implementation teamsBusiness Development teamsElectron benefits, Gifting, RnR and other relevant platform product teamsActivitiesFrequently interact with the Product teams to understand the product offerings and roadmapBecome an SME of the functional architecture of the products subscribed by the clientsWork closely with Business Development teams to conceptualize concepts and solutions for clientsReview the BRDs for various requirements shared by clients and the solutioning proposed by the Solution ArchitectsParticipate in the regular sync-up meetings with client implementation teams to discuss solutions and share updatesConduct workshops with clients to understand requirements in detail Deliver a detailed functional spec of the overall solution and categorize the proposed solutions into core product deliverables and customizations specific to the clientsCreate data flow diagrams to represent the data exchange between various modulesLead a small but efficient team of BAs/SAsReporting FunctionsHead of productTeam compositionSolution ArchitectsBusiness Analysts

What skills should I have?

Skills and attributesAbility to comprehend technical products and solutionsExcellent presentation skills and stakeholder managementGood experience in conducting workshops with large senior management groups and presenting solutions to a large audienceAbility to learn fast and communicate effectivelyAbility to work on complex projects with a medium level of ambiguity Must be very strong in setting up processes for efficient deliveryExcellent documentation skills are a must. Should be able to create detailed documents with relevant content (Data flow diagrams, flow charts etc)Should be able to communicate effectively with various stakeholders such as business, product, project management and designShould have experience in working with stakeholders from different geographiesShould have a track record of building & shipping high-quality products owning the process end to endAdapting to complex situations with an aim to achieve business goalsBackground and experienceEngineer (preferably IT, CS)MBA (Not a must)15+ years of total experience as a Solution Architect, Program Manager, consultant or a Data analyst with services, consulting or product companiesPrior experience in handling multiple large global clients for complex projects is a plus.