Operations Executive Travel & Tourism Mumbai City (India)

OutMazed Tourism is looking for an Operations Executive to join our B2B travel operations team in Mumbai, India.

Location: Mumbai, India Onsite

Job Type: Full time

Experience: 13 years in a B2B travel company

Key Responsibilities

Process hotel and other travel bookings, confirmations, amendments, cancellations and special requests.

Coordinate with hotels, DMCs and suppliers, following up on pending bookings and urgent cases.

Check rates, cancellation conditions and supplier confirmations for accuracy.

Resolve booking discrepancies and support B2B travel agents with operational queries.

Coordinate with Sales, Contracting, Finance and other internal teams.

Maintain accurate booking records and operational documentation.

Work with B2B booking platforms, supplier extranets and API-connected systems.

Candidate Requirements

13 years of relevant experience in a B2B travel company.

Hands-on experience with online travel systems and API operations is mandatory.

Familiarity with supplier platforms, reservations management and travel technology solutions.

Knowledge of hotel bookings, amendments, cancellations and supplier coordination.

Robust communication, problem-solving and attention to detail.

Ability to manage multiple bookings and priorities in a fast-paced setting.

Important: Applicants must have relevant B2B travel operations and online systems/API operations experience. Candidates without this experience should not apply.

Work Location: In person .