Product Support Engineer

Key Responsibilities Provide technical support for KX products, ensuring system stability and optimal performance. Diagnose and troubleshoot software, infrastructure, and performance-related issues. Work closely with engineering teams to escalate and resolve complex product defects. Assist customers with product deployments, configurations, and best practices. Create and maintain technical documentation and knowledge base articles. Lead root cause analysis (RCA) efforts. Participate in an on-call rotation, including weekend work, to support critical incidents, system maintenance, or client needs outside regular business hours.   Required Skills & Experience Experience in product or technical support for enterprise software. Solid knowledge of Linux/Unix environments, system administration, and performance troubleshooting. Experience with SQL and other database technologies. Strong problem-solving skills and the ability to communicate effectively with both technical and non-technical stakeholders.   Preferred Qualifications Proficiency in kdb+/q. Experience with real-time data processing, high-frequency trading, or IoT applications. Familiarity with networking concepts. Hands-on experience with automation and scripting (Python, Shell, etc.). ITIL certification or experience working in an ITIL-based support environment.