Customer Service Representative Licensed Property & Casualty Insurance Agent

```html

About arenaflex

arenaflex is a global leader in specialty insurance, reinsurance, and advisory services, operating in more than 20 countries with a network of over 60 offices. Our mission is to empower individuals and businesses to seize opportunities with confidence, backed by innovative risk solutions and a culture built on reputed company, collaboration, and continuous improvement. As a Fortune500ranked organization, arenaflex combines the stability of a large enterprise with the agility of a boutique firm, offering employees a unique platform to grow, innovate, and make a tangible impact on the lives of our customers.

Why This Role Matters

In the fastmoving world of property and casualty (P&C) insurance, the first point of contact often determines the longterm relationship between a client and arenaflex. As a Customer Service Representative (CSR) with a licensed P&C credential, you will be the trusted advisor who not only resolves inquiries but also identifies opportunities to enhance coverage, protect assets, and deliver peace of mind. Your ability to blend service excellence with sales insight will directly contribute to arenaflexs growth objectives while reinforcing our reputation for bestinclass client experiences.

Key Responsibilities

Deliver prompt, courteous, and accurate service to existing and prospective arenaflex customers across multiple channels (phone, email, chat).

Utilize your Property & Casualty license to provide knowledgeable insurance recommendations, explain policy options, and guide clients through the quoting and binding process.

Maintain a balanced focus on service and sales, with sales leads supplied by arenaflexs marketing teamno coldcalling required.

Resolve customer concerns efficiently, escalating complex issues to senior specialists when necessary while striving for firstcall resolution.

Document all interactions in arenaflexs CRM system, ensuring data integrity and compliance with internal quality standards.

Achieve and exceed performance metrics such as Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.

Stay current on product updates, underwriting guidelines, and regulatory changes to provide accurate information and maintain compliance.

Collaborate with underwriting, claims, and sales teams to deliver seamless solutions that meet both client needs and arenaflexs risk appetite.

Participate in ongoing training programs, webinars, and coaching sessions to sharpen technical expertise and communication skills.

Essential Qualifications

Active Property & Casualty Insurance License (required).

High school diploma or equivalent; some college coursework is a plus.

Minimum of 1 year of experience in insurance sales or service, with a proven track record of delivering highquality customer interactions.

Demonstrated job stability and reliable attendance record.

U.S. work authorization; arenaflex does not provide visa sponsorship for this position.

Preferred Qualifications & Skills

Prior experience in a hybrid or fully remote callcenter environment.

Strong technical aptitude with the ability to navigate multiple software systems simultaneously.

Excellent verbal and written communication skills, including grammar, active listening, and professional phone etiquette.

Ability to multitask, prioritize, and manage time effectively in a fastpaced team setting.

Selfmotivated, accountable, and eager to learn new insurance products, processes, and technologies.

Demonstrated aptitude for building rapport and trust with diverse customer bases.

Core Competencies for Success

CustomerCentric Mindset: A genuine desire to help clients solve problems and achieve their goals.

Analytical Thinking: Ability to assess risk factors, interpret policy language, and recommend appropriate coverage.

Sales Acumen: Comfort with identifying upsell opportunities and articulating value propositions without pressure.

Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive workplace culture.

Adaptability: Flexibility to adjust to evolving processes, new technology platforms, and shifting business priorities.

Integrity & Compliance: Commitment to ethical conduct, data privacy, and adherence to regulatory standards.

Compensation, Benefits, & Perks

arenaflex offers a competitive hourly wage ranging from $20.00 to $21.50 .