Front Desk Executive

About the job:Key Responsibilities:

A. Guest Reception & Welcome:

1. Welcome guests warmly and professionally upon arrival.

2. Understand guest requirements and recommend suitable spa services.

3. Maintain a pleasant and professional atmosphere at the reception area.

B.Guest Enquiries & Sales

1. Handle walk-in, telephone and online guest enquiries.

2. Explain spa services, packages, pricing and ongoing offers.

3. Convert enquiries into bookings through effective communication and salesmanship.

4. Promote additional services and packages to existing guests.

C. Appointment & Booking Management

1. Manage daily spa appointments and therapist schedules.

2. Coordinate with therapists to ensure smooth and timely service delivery.

3. Confirm appointments and follow up with guests when required.

4. Avoid overbooking and ensure proper utilization of treatment rooms.

D. Guest Experience:

1. Ensure guests receive excellent service from arrival to departure.

2. Take guest feedback and promptly address service-related concerns.

3. Coordinate with the operations team to resolve guest issues.

4. Maintain guest records and preferences where applicable.

E. Billing & Cash Handling:

1. Prepare bills accurately and collect payments through approved modes.

2. Maintain daily sales and transaction records.

3. Coordinate with the accounts/operations team for daily closing and reconciliation.

F. Sales & Revenue:

1. Achieve assigned daily/monthly sales targets.

2. Upsell premium treatments, memberships, packages and add-on services.

3. Maintain follow-up with existing and potential guests to generate repeat business.

4. Support local marketing and promotional activities at the outlet.

G. Spa Operations Coordination:

1. Coordinate with therapists, housekeeping and management for smooth daily operations.

2. Ensure treatment rooms and reception areas are clean, organized and guest-ready.

3. Monitor availability of spa products, amenities and consumables and report shortages.

H. Reporting:

1. Maintain daily booking, sales, guest feedback and cancellation records.

2. Prepare and submit daily operational/sales reports to the management.

3. Track repeat guests, enquiries and conversion of enquiries into bookings.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 3,38,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:MS-Office, MS-Excel and SalesOther Requirements:1. Excellent communication and interpersonal skills.2. Good salesmanship and convincing ability.3. Pleasant personality and professional grooming.4. Customer-service oriented approach.5. Basic computer knowledge and ability to operate billing/booking systems.6. Ability to work under pressure and manage multiple guest requirements.7. Previous experience in spa, salon, hotel, hospitality, aviation or retail will be an advantage.About Company:Tathaapi Wellness is one of the most loved and trusted wellness brands in India. With a mission to rejuvenate lives, we offer luxury spa and salon services at hotels, departure lounges at airports & resorts across India.

Responsibilities

Key Responsibilities:

A. Guest Reception & Welcome:

1. Welcome guests warmly and professionally upon arrival.

2. Understand guest requirements and recommend suitable spa services.

3. Maintain a pleasant and professional atmosphere at the reception area.

B.Guest Enquiries & Sales

1. Handle walk-in, telephone and online guest enquiries.

2. Explain spa services, packages, pricing and ongoing offers.

3. Convert enquiries into bookings through effective communication and salesmanship.

4. Promote additional services and packages to existing guests.

C. Appointment & Booking Management

1. Manage daily spa appointments and therapist schedules.

2. Coordinate with therapists to ensure smooth and timely service delivery.

3. Confirm appointments and follow up with guests when required.

4. Avoid overbooking and ensure proper utilization of treatment rooms.

D. Guest Experience:

1. Ensure guests receive excellent service from arrival to departure.

2. Take guest feedback and promptly address service-related concerns.

3. Coordinate with the operations team to resolve guest issues.

4. Maintain guest records and preferences where applicable.

E. Billing & Cash Handling:

1. Prepare bills accurately and collect payments through approved modes.

2. Maintain daily sales and transaction records.

3. Coordinate with the accounts/operations team for daily closing and reconciliation.

F. Sales & Revenue:

1. Achieve assigned daily/monthly sales targets.

2. Upsell premium treatments, memberships, packages and add-on services.

3. Maintain follow-up with existing and potential guests to generate repeat business.

4. Support local marketing and promotional activities at the outlet.

G. Spa Operations Coordination:

1. Coordinate with therapists, housekeeping and management for smooth daily operations.

2. Ensure treatment rooms and reception areas are clean, organized and guest-ready.

3. Monitor availability of spa products, amenities and consumables and report shortages.

H. Reporting:

1. Maintain daily booking, sales, guest feedback and cancellation records.

2. Prepare and submit daily operational/sales reports to the management.

3. Track repeat guests, enquiries and conversion of enquiries into bookings.