Customer Relations Executive

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

Keep abreast with Extramarks latest offerings and best practices

Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer

Maintain and strengthen relationship with existing customers

Collaborate with the support team (technical and academic) to address customer queries

Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application

Prompting clients to upgrade their existing packages and to purchase additional offerings.

Harnessing relationships to generate leads from referrals to maximize our profits.

Ensuring a good renewal rate of the subscribed packages

Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate

Excellent interpersonal and communication skills

Maintain a positive attitude focused on customer satisfaction.