Receptionist / Front Office Executive

FDO Responsibilities and Duties :   •   Welcomes and greets all patients and visitors, in person or over the phone •   Answers the phone while maintaining a polite, consistent phone manner using proper  telephonic etiquette •   Responsible for keeping the reception area clean and organized . •   Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information •   Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff •   Responds to inquiries by patients, prospective patients, and visitors in a courteous manner •   Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment •   Protects patient confidentiality, making sure protected health information is secured by not leaving PHI (Patients Health Information) in plain sight and logging off the computer before leaving it unattended. •  Train the new recruits with the existing staff. •  To Send the Daily/Weekly/monthly report to the Management with regard to Statistics growth of the department and organization. •  Patient Registration •  Patient Billing •  Guiding the Patient •  Patient / Doctor Co-ordination •  Make sure Patient waiting time is less •  Collect feedback from the patient •  Work on the feedback received •   If the patient brings a problem to the receptionist, it should be addressed immediately appropriate •  Any other responsibility assigned by the management is to be carried out.