Customer Support Intern - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Respond to customer queries through email, chat, and calls, providing clear, accurate, and empathetic support.

2. Troubleshoot customer issues, manage support tickets, and coordinate with Engineering/Product teams for complex technical issues.

3. Maintain customer support documentation, update FAQs and troubleshooting guides, and ensure timely follow-up and resolution of customer queries.Who can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 4th Sep'26 and 26th Oct'26are available for duration of 6 monthshave relevant skills and interestsStipend:INR₹ 15,000 - 15,002 /monthDeadline:[hidden]:59:59Other perks:Certificate, Flexible work hoursSkills required:Client Interaction, Operations, Client Relationship Management (CRM), Teamwork, Client Relationship, English Proficiency (Written), Adaptability, Interpersonal skills, Effective Communication, HubSpot, Customer Support, Self-learning, Collaboration and TroubleshootingOther Requirements:Additional candidate preferences:- Candidates with strong written and verbal communication skills.- Candidates with a customer-first and problem-solving mindset.- Candidates who are comfortable working with technology and SaaS products.- Candidates with basic knowledge of CRM tools and ticket management.- Candidates who are proactive, patient, detail-oriented, and willing to learn.- Candidates who can work independently and collaborate effectively with internal teams.- Freshers and students with relevant customer support, operations, or SaaS exposure are welcome.- Candidates who are comfortable working in a remote/work-from-home environment.About Company:FreJun is a leading cloud communication platform that is revolutionizing the way businesses connect and engage with their customers. With a mission to simplify and enhance business communications, FreJun provides a comprehensive suite of cloud-based communication solutions designed to streamline operations, improve customer experience, and drive business growth.Additional information:

Stipend Structure:

Fixed pay: ₹ 14,999 - 15,000 /month

Incentive pay: ₹ 1 - 2 /month

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Respond to customer queries through email, chat, and calls, providing clear, accurate, and empathetic support.

2. Troubleshoot customer issues, manage support tickets, and coordinate with Engineering/Product teams for complex technical issues.

3. Maintain customer support documentation, update FAQs and troubleshooting guides, and ensure timely follow-up and resolution of customer queries.