Lead- Customer Support

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team building activities

Responsible for distributing information to team members and stakeholders

Coordinates operation strategies and activities to ensure the provision of outstanding customer service while adhering to regulatory and company guidelines

Address customer concerns in reference to products, services rendered or employee interactions

Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients

Skills:- Customer Support, Team leadership, Team building and Escalation management .