Business Process Manager

Job Description – Business Process ManagerPosition: Full-TimeLocation: Work from Office Role at Phase 8 Mohali PunjabAbout the RoleWe are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.Ensure process compliance and quality control across teams.Implement basic performance metrics (KPIs/SLAs) to track efficiency.Support team training to ensure adoption of new processes.Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.Strong skills in process design, documentation, and standardization.Good communication and change management abilities.Knowledge of tools for workflow and operations management is a plus.