Customer Support Executive (English/Hindi Mandate + Assamese/Bengali/Telugu)

About the job:Key Responsibilities:

1. Provide effective and timely resolutions to customer queries

2. Provide customer support through calls and chat

3. Adhere to the TAT and SLA standards set by the company

4. Escalate necessary cases to the appropriate team

5. Perform other tasks as assigned

6. Adapt to rotational shifts and extended working hours during periods of high volume

Note:

1. Please refer to the company website - [hidden]

2. Ready to shift to Koramangala, Bengaluru for workWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beverages, Health InsuranceSkills required:Client Interaction, Effective Communication and Customer SupportOther Requirements:A. Desired skills:1. Self-motivated with excellent communication skills in English, Hindi + Kannada/Tamil/Marathi/Telugu2. Ability to provide responses to simple to complex queries and deliver customer delight3. Experience with ERP support4. Exposure to working in the startup ecosystem is desiredB. Education qualification:1. Any graduate with good analytical skills (BCA/BSC computer science background preferred)2. 1 to 3 years of experienceAbout Company:We are an agnostic EV charging software platform building India's largest smart and affordable EV charging network. Through our partnerships with fleets, CPOs, RWAs, and OEMs, we have been able to create a robust charging network with over 7000 devices on our platform. Kazam is enabling fleet companies, charge point operators, and OEMs by providing an affordable and complete software stack, including a white-label template app (both Android & iOS), API integration, a load management solution & charger monitoring dashboard so that you can do hassle-free business without worrying about technology. (Please note that you can use both Kazam chargers and OCPP-enabled charging points via our platform). Not only that, we are able to drive utilization to your charging station leveraging Kazam's network for 50,000+ EV drivers. Through our partnerships with Fleets, CPOs, RWAs and OEMs, we have been able to create a robust charging network with over 11000+ devices on our platform.

Responsibilities

Key Responsibilities:

1. Provide effective and timely resolutions to customer queries

2. Provide customer support through calls and chat

3. Adhere to the TAT and SLA standards set by the company

4. Escalate necessary cases to the appropriate team

5. Perform other tasks as assigned

6. Adapt to rotational shifts and extended working hours during periods of high volume

Note:

1. Please refer to the company website - [hidden]

2. Ready to shift to Koramangala, Bengaluru for work