Founding Generalist, Ops and Success

Remote (India) | Full-time | Salary

WHAT APPLYPILOT IS

ApplyPilot is an AI job-search autopilot for Indian jobseekers. We scan jobs across LinkedIn, Indeed, Naukri and Glassdoor, build a tailored application kit for every match, find the hiring manager's verified email, and run personalised cold outreach from the candidate's own Gmail, including automatic follow-ups, until someone replies. Our guarantee: 3 interviews in 30 days, or your money back.

WHERE WE ARE

Product is live, we have paying users, and we're scaling fast. The founder handles product, tech, and growth. The next urgent thing is building a world-class client success function from scratch and delivering a premium managed service experience to our highest-paying users. That's where you come in. You'd be hire #1.

WHAT YOU'LL OWN

Managed services for Ultra users: our top-tier plan includes a dedicated success manager. You will be that success manager for our early cohort, and then build the playbook that scales it.

Client success end to end: onboarding, activation, weekly check-ins, interview milestone tracking, and making sure every user actually gets to 3 interviews in 30 days.

Ops and internal systems: support workflows, refund decisions, SLA tracking, tooling for the CS function, and the internal processes that let us grow without breaking.

User insight loop: you will be the closest person to the user. Every pattern, complaint, and win you hear comes back to the product roadmap.

Retention: quarterly plan conversion, upgrade conversations, and keeping churn low by making outcomes real.

WHAT THE FOUNDER HANDLES

Product, engineering, marketing, content, investor relations, and overall GTM strategy stay with the founder. This role is a clean vertical ownership, not a "help the founder with everything" role.

YOU MIGHT BE THE RIGHT PERSON IF

You have run customer success or account management at a B2C SaaS or a high-touch consumer product.

You've built ops playbooks from scratch, not inherited one someone else wrote.

You've been at an early-stage startup and you know what "first person in the function" actually means.

You care more about the user's outcome than your own KPI looking good.

You've job-hunted in India. You know the pain personally. That gives you an edge here.

You are comfortable working directly with the founder with no buffer, no escalation chain, no weekly alignment meetings.

YOU ARE PROBABLY NOT THE RIGHT FIT IF

You need a team under you before you can start delivering.

You treat client success as a support function rather than a growth function.

You prefer clean handoffs and defined swim lanes. There are none yet.

You want to be a generalist across the whole company. This role has a clear lane.

WHAT WE OFFER

Competitive salary and meaningful early-stage equity.

Full ownership of your function, no micro-management.

Direct access to the founder and every part of the business.

A front-row seat to scaling an AI company in a category that doesn't really exist yet in India.

HOW TO APPLY

Skip the templated cover letter. Send one paragraph: describe something you built or fixed in a customer success or ops context, and tell me why this role makes sense for you right now. If you have used ApplyPilot or have a take on what great managed service looks like for a jobseeker product, say that too.