Firewall Engineer (Palo Alto)

About the job:Key Responsibilities:

1. Provide technical support to customers via phone, email, and ticketing system regarding Palo Alto Networks security products.

2. Troubleshoot and resolve customer issues related to firewall policies, network connectivity, VPN configurations, threat prevention, and security features.

3. Collaborate with customers, cross-functional teams, and vendors to diagnose and resolve complex technical issues.

4. Perform system configurations and assist customers with initial product installations, upgrades, and migrations.

5. Monitor and analyze system logs and events to identify and respond to security threats and performance issues.

6. Document customer interactions, troubleshooting steps, and solutions in a knowledge base.

7. Stay up-to-date with latest trends and advancements in network security technologies and industry best practices.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare Computer Science Engineering studentsSalary:₹ 3,00,000 - 4,75,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Network Security, VPN, Troubleshooting and Firewall ConfigurationOther Requirements:1. Strong Firewall/Network Security Support profile with hands-on Palo Alto exposure.2. Experience: Around 2 years in Network Security with hands-on firewall support (Palo Alto preferred) and knowledge of TCP/IP, VPN, SSL/TLS, IDS/IPS & Next-Generation Firewalls.3. System Support: Experience with system configurations, installations, upgrades, migrations, and monitoring/analyzing system logs & events for security threats and performance issues.4. Troubleshooting: Ability to troubleshoot firewall policies, network connectivity, VPN configurations & threat-prevention issues, with basic knowledge of routers, switches and load balancers.5. Support & Collaboration: Strong analytical/problem-solving skills; experience supporting via phone/email/ticketing, documenting solutions and collaborating with customers, cross-functional teams and vendors.6. Domain: Banking experience preferred; candidates from other industries with matching technical expertise are acceptable.7. Shift: Comfortable with 24/7 rotational shifts & on-call support at IDFC Bank, Airoli, Navi Mumbai.8. Communication: Excellent verbal & written communication with the ability to explain technical concepts clearly.9. Preferred: Familiarity with Palo Alto PAN-OS, GlobalProtect & WildFire. Bachelor's degree in Computer Science, IT or related field preferred.About Company:TalentXO is a recruitment-tech startup that combines the power of a network of 200+ (growing fast) talent partners and domain experts, and a super-intelligent platform to deliver on your most challenging hiring goals. We are building a super recruitment platform that understands the complexities of hiring top talent and can solve the problems of attracting candidates, checking company fitment, skill assessment, and more through our network of talent partners and domain experts. We are trusted by top companies-10X Talent for 10X Growth-Bajaj Finserv, Razorpay, Myntra, Directi, Byju's App, InMobi, Deloitte, Wipro, Nykaa, Pharmeasy, Delhivery, Meesho, and many more. TalentXO was established in 2016 and has grown organically with the blessing of our many happy clients. We are a bunch of talented and motivated folks and are excited to continue our innovation-driven growth story.

Responsibilities

Key Responsibilities:

1. Provide technical support to customers via phone, email, and ticketing system regarding Palo Alto Networks security products.

2. Troubleshoot and resolve customer issues related to firewall policies, network connectivity, VPN configurations, threat prevention, and security features.

3. Collaborate with customers, cross-functional teams, and vendors to diagnose and resolve complex technical issues.

4. Perform system configurations and assist customers with initial product installations, upgrades, and migrations.

5. Monitor and analyze system logs and events to identify and respond to security threats and performance issues.

6. Document customer interactions, troubleshooting steps, and solutions in a knowledge base.

7. Stay up-to-date with latest trends and advancements in network security technologies and industry best practices.