Team Leader - Operations

Job highlights

• Flexible Working HoursJob DescriptionLead and manage a team of tele sales executives.Achieve daily, weekly, and monthly sales targets.Monitor team performance and provide regular coaching.Conduct team huddles and motivate agents to improve productivity.Ensure attendance, discipline, and shift adherence.Monitor call quality and maintain process compliance.Prepare daily MIS and performance reports.Handle customer escalations and support the team in closing sales.Coordinate with Operations, Quality, and Training teams.Maintain low attrition and high employee engagement.Show moreJob roleWork locationNEW ROYAL FRESH MART, Thanisandra Main Road, next to R R Signature Apartment, Balaji Layout, Chokkanahalli, Bengaluru, Karnataka, India

Lead and manage a team of tele sales executives. Achieve daily, weekly, and monthly sales targets. Monitor team performance and provide regular coaching. Conduct team huddles and motivate agents to improve productivity. Ensure attendance, discipline, and shift adherence. Monitor call quality and maintain process compliance. Prepare daily MIS and performance reports. Handle customer escalations and support the team in closing sales. Coordinate with Operations, Quality, and Training teams. Maintain low attrition and high employee engagement.