Sr Hotel operation Executive

Job Summary:We are hiring a Hotel Operations Executive to manage post-booking activities including modifications, cancellations, and customer support. The role involves active coordination with hotels, resolving customer issues, and ensuring a smooth and hassle-free guest experience.🔴 Requirements:▪️ Proven experience in chat support, email support, and call support is mandatory.▪️ Strong communication, coordination, and problem-solving skills.▪️ Familiarity with OTA systems (Online Travel Agencies) is a plus.🔴 Key Responsibilities:▪️ Handle post-booking queries, changes, and cancellations efficiently.▪️ Coordinate with hotels for booking confirmations and issue resolution.▪️ Provide support to customers through calls, emails, and chats.▪️ Manage escalations, refunds, and resolve payment discrepancies.▪️ Maintain accurate booking records and contribute to process improvements.