Customer Service Associate

About the job:Key Responsibilities

Handle customer calls, WhatsApp messages, and emails professionally.

Respond to customer queries regarding orders, products, delivery, and payments.

Manage returns and exchanges from initiation to completion.

Coordinate with customers and courier partners for return/exchange shipments.

Process refunds and perform basic calculations for refund adjustments.

Track orders, returns, exchanges, and pending customer issues.

Resolve customer concerns and ensure timely follow-ups.

Maintain accurate records of customer interactions, orders, returns, and exchanges.

Coordinate with the internal operations team to ensure smooth order fulfilment.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Jaipur onlySalary:₹ 2,14,000 - 2,76,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress codeSkills required:MS-Excel, English Proficiency (Written) and Effective CommunicationOther Requirements:Candidate PreferencesGood with basic maths and calculationsBasic computer knowledgeAbout Company:Bleau is an a streetwear and lifestyle fashion brand focused on contemporary, high-quality apparel. The company emphasizes sustainable and ethical production practices, working closely with local manufacturers and artisans to create stylish, durable clothing. Bleau aims to provide accessible fashion that combines modern design, quality craftsmanship, and responsible sourcing.

Responsibilities

Key Responsibilities

Handle customer calls, WhatsApp messages, and emails professionally.

Respond to customer queries regarding orders, products, delivery, and payments.

Manage returns and exchanges from initiation to completion.

Coordinate with customers and courier partners for return/exchange shipments.

Process refunds and perform basic calculations for refund adjustments.

Track orders, returns, exchanges, and pending customer issues.

Resolve customer concerns and ensure timely follow-ups.

Maintain accurate records of customer interactions, orders, returns, and exchanges.

Coordinate with the internal operations team to ensure smooth order fulfilment.