We Are Hiring Customer Service Associates at Delhi Airport

Job Role

A CSA is responsible for assisting passengers at various touchpoints in the airport. They handle customer interactions, resolve issues, and ensure compliance with airport and airline standards and ground handling .

Responsibilities

Help passengers with check-in, boarding, and baggage processes.

Provide information about flight schedules, delays, and gate locations.

Assist passengers with special needs, including elderly passengers or those with disabilities.

Address passenger complaints or concerns promptly and professionally.

Respond to inquiries regarding airport facilities, policies, or services.

Verify passenger documentation, including tickets and IDs.

Coordinate with other departments like baggage handling, security, and ground staff.

Requirement

Ability to work in shifts, including nights, weekends, and holidays.

Physical stamina for standing or walking for extended periods.

Fluency in English; knowledge of other languages is a plus.

Professional appearance and demeanor. .