Customer Success Executive

Role Summary:Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.Key Responsibilities:Handle customer queries via email, WhatsApp, calls, and ticketsAssist with product onboarding and basic demosCoordinate with internal teams for issue resolutionFollow up to ensure customer satisfactionCollect customer feedback and insightsRequirements:Graduate in any disciplineGood English communication (spoken & written)Comfortable talking to customersWillingness to learn SaaS productsWhat We Offer:Training & mentorshipFast growth in a SaaS startupPerformance-based incentives