Java Support - Analyst / Lead

4-15 year experience in Application Support

Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix

Good to have knowledge in Agile, JIRA, Splunk, Service Now

Good understanding and hands-on experience in Incident, Problem and Change Management

Provide technical leadership to the team & contribute in the skill development within teamInteract with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities

Good communications skills are necessary, must be team player and inquisitive.

Strong customer service and support focus with a desire to deliver a high-quality service

Ability to multi-task, work under pressure and to tight deadlines

Flexible in working outside of office business hours at short notice (as required)

Should be able to examine the system and identify the areas for Service Improvements & Value adds.