IT Operations Services Manager

Manager IT Operations Location: Gurugram & Mumbai

Department: IT Network & Infrastructure

Experience Required: 810 years

Work Type: Work from Office

Role Overview:

We are seeking a results-oriented IT Operations Manager to lead the execution of infrastructure

projects across data centers, offices, retail stores, and warehouses. The ideal candidate should

possess a strong foundation in End user support, IT Asset Management, network operations,

project governance, and people management, with proven experience in retail and warehouse

environments.

Key Responsibilities:

Individual should have past exposure of managing IT End user support for 2000+

employees / end points

Plan, manage, and execute large-scale IT / network infrastructure projects (e.g. SD-

WAN, LAN/WAN setups, firewall migrations).

Lead network rollout for retail stores and warehouses, ensuring connectivity readiness,

scalability, and security.

Coordinate with ISPs and telecom vendors for timely circuit provisioning and service

activation.

Track project timelines, budgets, scope, and risks; ensure documentation and regular

reporting.

Oversee hardware readiness for end-user devices (laptops, desktops) and basic ad-

aware configurations.

Conduct site readiness assessments, manage vendor teams, and supervise installations.Lead incident escalations, change management, and troubleshooting coordination.Mentor L1 and L2 engineers; conduct regular reviews, training, and skill-building

sessions.

Ensure compliance, audit readiness, and adherence to SLA and SOPs.

Skills & Qualifications:

Bachelor's degree in computer science, IT, Electronics, or a related field.1012 years of network infrastructure and IT project management experience.Deep knowledge of routing, switching, firewalls, VPN, wireless, and OSI layers.Strong experience with retail store and warehouse IT deployments.Familiarity with laptops, desktops, MacBook's, and ad-aware management in enterprise

environments.

Excellent leadership, communication, and multi-vendor coordination skills.Hands-on experience with tools like Zoho, Manage Engine, MS Project, JIRA, and

network diagramming tools.

OEM Exposure of Fortinet, Ruckus, Aruba, Cisco

Preferred Certifications:

PMP / PRINCE2 / Agile certification

CCNA / ITAM

ITIL Foundation (preferred)

Why Join Nykaa

Nykaa offers a dynamic and fast-paced work environment where you'll contribute to impactful

infrastructure projects and grow alongside an evolving tech landscape. This is a great

opportunity to build hands-on experience while working with experienced IT leaders and

enterprise-scale systems. .