Freshers & Experience || Full Time || Ground Staff

Ground Staff are responsible for handling all passenger services and operations at the airport on the ground. They ensure smooth functioning of airport activities such as check-in, boarding, baggage handling, and customer assistance. Key Responsibilities Passenger HandlingAssist passengers during check-in and boarding processVerify passenger documents (tickets, ID, visa, passport)Issue boarding passes and seat allocationHandle special service requests (wheelchair, infants, elderly passengers) Baggage HandlingWeigh and tag baggageEnsure compliance with airline baggage policiesCoordinate with cargo and baggage teamsHandle lost, delayed, or damaged baggage complaints Customer ServiceProvide information about flight schedules, delays, and gate changesResolve passenger queries and complaints professionallyEnsure a high level of customer satisfaction Boarding & DepartureAnnounce boarding calls and assist passengers at gatesCheck boarding passes and manage queuesEnsure smooth boarding and timely departure of flights Arrival DutiesAssist arriving passengersCoordinate with immigration and customs authoritiesGuide passengers for baggage collection Safety & SecurityFollow airport safety and security proceduresReport suspicious activities or unattended baggageCoordinate with security staff Required SkillsExcellent communication and interpersonal skillsCustomer service orientationProblem-solving abilityAbility to work under pressureTeamwork and coordinationBasic computer knowledge Educational QualificationMinimum: 12th Pass (Higher Secondary)Preferred: Graduate in any discipline (Aviation/Hospitality is a plus) ExperienceFreshers can applyPrior experience in aviation, hospitality, or customer service is preferred Salary (India Approx.)Fresher: 20,000 - 25,000 per monthExperienced: 25,000 - 45,000+ per month Work EnvironmentAirports (domestic & international terminals)Rotational shifts (day/night)Standing for long hoursExperience0 - 6 YearsNo. of Openings180Education12th PassRoleGround StaffIndustry TypeAviation / Airline / AerospaceGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationMumbai