E-Commerce Executive

About the CompanyWe are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first environment and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.Roles and Responsibilities1. Online Catalog ManagementEnsure product catalog hygiene across all e-commerce platformsUpdate product listings, descriptions, pricing, and availabilityConduct regular audits to identify and resolve listing issues or inconsistencies2. E-Commerce Platform OperationsManage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and othersCoordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignmentResolve technical and operational issues in a timely manner3. Sales and Performance OptimizationDrive sales growth through data-backed strategies and promotionsPlan and execute initiatives to improve product visibility and conversionIdentify and onboard new e-commerce platforms to expand digital reachAnalyse sales trends and optimize listings for performance4. Customer CoordinationHandle customer queries, complaints, and feedback across platformsWork closely with customer support teams to enhance the buying experienceImplement strategies to improve customer satisfaction and online ratings5. Logistics and Order FulfilmentCoordinate with production, warehousing, and logistics teamsTrack and resolve issues related to delays, returns, and cancellationsMonitor inventory levels to avoid stock-outs or overstocking6. Online Reputation ManagementMonitor brand reviews and ratings across e-commerce platformsRespond to customer feedback professionally and promptlyCollaborate with marketing teams to maintain a positive brand image7. Data Analysis and ReportingAnalyse sales and platform performance using Excel and related toolsPrepare weekly and monthly performance reportsShare actionable insights to optimize campaigns and product placement8. Cross-Functional CollaborationWork closely with marketing, production, warehouse, and logistics teamsCoordinate with digital media teams on platform-specific promotionsStay updated on e-commerce trends and best practicesDesired Candidate ProfileExperience:Minimum 1 years of experience in e-commerce operationsFMCG or D2C background preferredPlatform Expertise:Hands-on experience with Amazon, Shopify, Swiggy Instamart, Flipkart, and similar platformsEducation:Bachelor’s degree (BBA, BMS, or equivalent preferred)